Shipping policy
Shipping Methods & Delivery Times
All orders are dispatched from our UK warehouse using trusted delivery partners to ensure your order arrives safely and as quickly as possible.
UK Orders — Shipped from Our UK Warehouse
* Standard Shipping: 2–5 business days
* Express Shipping: 1–3 business days
International Orders
We offer standard and express international shipping to most countries worldwide.
* Express International Shipping: 3–7 business days
* Standard International Shipping: 5–10 business days
Please allow an additional 1–3 business days for order processing. Orders are processed and dispatched Monday to Friday, excluding weekends and UK bank holidays.
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Do You Ship Internationally?
Yes. We offer both standard and express international shipping to most countries worldwide. Delivery times may vary depending on the destination and local customs procedures.
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Where Is My Order Coming From?
Most in-stock orders are dispatched directly from our UK warehouse.
Some orders may be fulfilled by Amazon within the UK to provide faster and more convenient delivery. Where Amazon fulfilment is available, next-day delivery may be offered, depending on your delivery address, stock availability, and the time your order is placed.
In some circumstances, including selected international or pre-order items, products may be dispatched from one of our trusted fulfilment partners.
If your order contains multiple items, they may occasionally arrive in separate shipments with individual tracking numbers.
We’ll keep you updated with tracking information throughout the delivery process.
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Order Tracking
Once your order has been dispatched, you’ll receive a shipping confirmation email containing your tracking information.
Can’t find your tracking email? Please check your spam or junk folder first. If you still can’t locate it, contact us at support@genesiscu.co.uk with your order number and our team will be happy to help.
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Delivery Addresses
Please make sure your delivery address is complete and accurate before placing your order.
Some couriers may be unable to deliver to certain PO Box or restricted addresses. Where this applies, we may contact you to request an alternative delivery address.
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Package Protection & Lost Orders
If your order is lost, significantly delayed, or you experience an issue with your delivery, please contact us at support@genesiscu.co.uk with your order details.
Our customer care team will investigate the issue with the courier and help get it resolved as quickly as possible.
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You’re Always Covered — 120-Day Regrowth Guarantee
Every eligible order is backed by our 120-day risk-free guarantee, giving you plenty of time to try your purchase with confidence.
If you have any questions about your order, delivery, or guarantee, contact us at support@genesiscu.co.uk. Our customer care team is here to help.